Dear [TITLE] [LASTNAME],

Thank you for insuring with Plan. We want you to know that should you ever need to make a claim Plan’s gold standard service will be there for you.

 

Expert Accident Management Services 0333 003 0613

To help get you back on the road asap we utilise Lemonaid Motor Legal Accident Management Services. Their claims specialists’ advice will make the process as simple as possible for you.

As a benefit of being with Plan we also offer a Lemonaid “Before the Event” Motor Legal Policy to every one of our motor insurance clients for an additional cost of £20.

If you have purchased a Motor Legal Policy, following a non-fault claim, Lemonaid Motor Legal will pursue on your behalf any out of pocket expenses including your policy excess or possible damage to personal items. The policy also covers assistance to help you pursue personal injury compensation as well as covering the cost of legal expenses incurred whilst a solicitor works on your behalf.

Please read our blog for more information on Lemonaid Motor Legals' Accident Management Services.

What to do in the event of a claim

We recommend printing off our “What to Do in the Event of a claim” checklist.

Keeping a copy in the glove box of your vehicle(s) could prove very useful to you in the immediate aftermath of an incident. Any additional drivers on your policy should also be made aware that they will need to complete the steps outlined on the list following an incident.

24/7 Claims helpline number

In case you need to report a claim we suggest storing our Motor Claims Helpline number in your phone 0333 003 0613. It’s also worth sharing this number with any named drivers on your policy.

The claims process explained

At Plan we try to make the claims process a smooth as possible. To ensure your claim will be settled as quickly and efficiently as possible we use expert external legal, car hire and repair firms.

In case you’re confused regarding the process or are unsure whether to liaise with an unfamiliar company we’ve created and attached a “Claims Process Explained” flowchart. This document, as well as other relevant information, can be viewed on our website.

Should you require assistance at any time please do not hesitate to contact us.

 

Yours Sincerely

Customer Services
Plan Insurance Brokers

 

 

Tel: 0333 003 0613

Prospero,

planinsurance.co.uk

Fax: 0333 003 0612

 

73 London Road, Redhill,

Surrey RH1 1LQ

 

 
 

Plan Insurance Brokers is a trading name of The Plan Group Limited. Registered at the above address.

Registered in England No. 04108942. The Plan Group Limited is authorised and regulated by the Financial Conduct Authority (FCA) No. 307249

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