Dear [FIRSTNAME],

Thank you for updating your policy details.

We have attached your new insurance documents to this email. Please give them a read through and check everything is correct.

We have processed a refund of [AMOUNT] to the card that you originally used to purchase your policy, the refund will usually take 3-5 working days to clear in your account. If you do not receive the refund within 10 working days, please contact us by return and we will investigate matters.