Thank you for submitting your bicycle theft claim form. A copy is attached to this email. Please read this email for important information.

You should hear from our claims partner, Direct Group, within the next three working days. They are an insurance claims company regulated by the Financial Conduct Authority, and have the authority to look after the admin on our claims. This includes collecting documents, investigating incidences of insurance fraud, and authorising payments either to suppliers or directly to customers. They will need:

• A copy of your photo ID (Passport/ drivers licence)
• Proof of address (utility bill)
• Proof of ownership for the bike (receipts/ photographs)
• Proof of ownership for your bike lock if one was used (receipts/photographs/a spare key)
• Any correspondence you have had with the police regarding the theft.
• And evidence of your trip if the theft occurred abroad (boarding passes etc.)

You can then expect to hear back from them within 3 working days, but there is no need to wait. If you have your documents ready, you can send them over to Direct Group immediately. Send your documents to specialistclaims@directgroup.co.uk. As Direct Group are your primary contact in this claim, you can use the same email address for any queries.

You can read a more in-depth guide to our claims process over on the Yellow Jersey website.

Yellow Jersey are here to make sure everything is running smoothly with your claim. We have the final say on any decisions Direct Group make, and are ready to step in if there are any problems. Fortunately, we don't need to do this very often.

If you do run into any issues, the sooner you let us know the better. You can speak to Yellow Jersey directly on 0333 003 0046 Monday to Friday 9 to 5:30. This includes letting us know about any delays hearing back from one of our suppliers.

Yellow Jersey