Thank you for submitting your Race Fee Cancellation claim form. A copy is attached to this email. Please read this email for important information.

You should hear from our claims partner, Direct Group, within the next three working days. They are an insurance claims company regulated by the Financial Conduct Authority, and have the authority to look after the admin on our claims. This includes collecting documents, investigating incidences of insurance fraud, and authorising payments either to suppliers or directly to customers.

Direct Group will contact you within three working days to request copies of some additional documents they need to process your claim. They will need:

• A Receipt confirming your payment for the race/event entry.
• Terms and conditions or other confirmation from the event organised that entry fees are non-refundable.
• If applicable, medical reports from a Doctor who examined you and advised you not to attend the event.
• Verification of address e.g. a utility bill or bank statement.

You can speed up your claim significantly if you gather these documents now, and have them ready to go.

You can read a more in-depth guide to our claims process over on the Yellow Jersey website.

Yellow Jersey are here to make sure everything is running smoothly with your claim. We have the final say on any decisions Direct Group make, and are ready to step in if there are any problems. Fortunately, we don't need to do this very often.

If you do run into any issues, the sooner you let us know the better. You can speak to Yellow Jersey directly on 0333 003 0046 Monday to Friday 9 to 5:30. This includes letting us know about any delays hearing back from one of our suppliers.

Yellow Jersey